Privacy Policy

Last Updated: September 23, 2026

Ukweli Code Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, processing, and disclosure of information that we receive through our website, software products, and affiliated services. This document is drafted in accordance with international data protection standards, including the General Data Protection Regulation (GDPR) and the Kenya Data Protection Act, 2019.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you:

• Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including but not limited to your email address, first name and last name, phone number, and business details.
• Usage & Analytics Data: We collect information on how the Service is accessed and used. To provide insights into our platform's usage, we record details such as your IP address, browser type, device type, operating system, and geographic location. We also use an engagement tracker to measure active session duration accurately.
• Communication Data: Emails sent to our support, sales, or other departmental addresses are ingested and stored in our internal Helpdesk ticketing system to maintain a continuous thread of communication and ensure quality service.
• Tracking & Cookies Data: We use cookies and local storage technologies to track the activity on our Service. This includes tracking consent preferences and maintaining analytics sessions.

2. Use of Data

Ukweli Code Solutions uses the collected data for various purposes:

• To provide and maintain our Service, including client portals and partner dashboards.
• To notify you about changes to our software products or policies.
• To provide customer support and enforce licensing agreements.
• To gather analysis or valuable information so that we can improve our Service.
• To detect, prevent and address technical issues and malicious activity (e.g., via our Anti-Gibberish firewall).

3. Data Retention and Transfer

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely.

4. Security of Data

The security of your data is of paramount importance to us. Our platforms are engineered with advanced cryptographic security, strict data sanitization, and mathematical entropy firewalls. However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Ukweli Code Solutions aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. You have the right:

• To access and receive a copy of the Personal Data we hold about you.
• To rectify any Personal Data held about you that is inaccurate.
• To request the deletion of Personal Data held about you.

6. Contact Us

If you have any questions about this Privacy Policy, please contact our Data Protection Officer:

Email: info@ukwelicode.com
Phone: +254 718 317 877